Entretien Pro-Écolo
Effective date: August 10, 2026
Last updated: August 10, 2026
Entretien Pro-Écolo places significant importance on protecting the personal information entrusted to us.
This Privacy Policy explains how Entretien Pro-Écolo collects, uses, discloses, retains and protects personal information in connection with its activities, including when you:
We handle personal information in accordance with applicable privacy legislation, including Quebec’s Act respecting the protection of personal information in the private sector.
Personal information is information about an identifiable individual that directly or indirectly identifies that individual.
Information relating solely to a business or organization is not necessarily personal information. However, information concerning an individual acting on behalf of a business may constitute personal information when it identifies that individual.
Depending on your interaction with Entretien Pro-Écolo, we may collect the following categories of personal information.
This may include:
When you request a quote or contact us, we may collect information such as:
We ask that you not provide sensitive personal information that is not necessary for your request.
If you become a client, we may also retain information relating to:
When you use our website, certain technical information may be collected automatically, including:
We may collect personal information directly from you when you:
Certain technical information may also be collected automatically when you use our website through cookies, log files, pixels, tags and similar digital technologies.
In circumstances permitted by law, we may also obtain information from a third party where necessary for our activities or to provide services you have requested.
We use personal information only where reasonably necessary for our activities and for identified purposes.
These purposes may include:
We do not use personal information for a new purpose that is incompatible with the purpose for which it was originally collected unless we obtain consent or the law otherwise permits the use.
Our website may use cookies and similar technologies.
Certain cookies are necessary for the operation, security or proper display of the website.
Other technologies may be used to understand how visitors use our website, measure conversions, evaluate advertising performance and improve our services.
Depending on the website’s active configuration, these technologies may include Google services such as:
These technologies may collect information such as IP address, pages viewed, certain website interactions, device information, browser information and certain digital identifiers.
Where consent is legally required for a particular technology, consent is requested in accordance with applicable requirements.
You may also control or delete certain cookies through your browser settings. Blocking certain cookies may affect some website functionality.
Certain analytics or advertising technologies may analyze interactions with our website to help us understand how the website is used or how our advertising campaigns perform.
These activities may include:
Entretien Pro-Écolo does not use this information to make significant decisions about an individual based exclusively on automated processing.
Where consent is required, we seek consent that is clear, free, informed and related to one or more specific purposes.
By voluntarily providing personal information in connection with an inquiry, quote request or service request, you consent to our use of that information to process your request and communicate with you about it.
If we wish to use personal information for a new purpose requiring separate consent, we will request that consent where required.
You may withdraw consent to certain uses or disclosures of your personal information, subject to applicable legal or contractual restrictions.
Withdrawal of consent may prevent Entretien Pro-Écolo from providing certain services where the information is necessary to provide those services.
Where required by law, we obtain consent before sending commercial electronic communications.
You may request that we stop sending such communications by using the unsubscribe mechanism provided, where applicable, or by contacting us directly.
Withdrawing consent to receive promotional communications does not prevent Entretien Pro-Écolo from contacting you regarding an active request, contract, service, invoice or another communication necessary to our business relationship.
Within Entretien Pro-Écolo, personal information is available only to individuals who reasonably require it to perform their duties.
This may include:
Access is limited according to operational requirements and individual responsibilities.
Entretien Pro-Écolo may use external service providers to perform certain functions necessary to its operations.
These may include providers of:
These providers may receive or process only the information necessary to perform the services assigned to them, subject to applicable laws and obligations.
We do not sell personal information belonging to our clients or website visitors.
We do not rent lists of personal information to third parties.
We may also disclose information where required or permitted by law, including in connection with a court order, regulatory obligation, lawful investigation or the protection of our legal rights.
Some of our technology providers may operate infrastructure outside Quebec.
As a result, certain personal information may be disclosed, processed or stored outside Quebec, including elsewhere in Canada or in other countries.
Before entrusting personal information to a service provider outside Quebec where required by law, Entretien Pro-Écolo takes the necessary steps to assess privacy-related factors and determine whether the information will receive adequate protection.
Information processed in another jurisdiction may be subject to the laws applicable in that jurisdiction.
We retain personal information only for the period reasonably necessary to achieve the purposes for which it was collected and to comply with applicable legal, contractual, tax, accounting or administrative requirements.
Retention periods vary depending on factors such as:
Inquiries or quote requests that do not result in a business relationship are not intended to be retained indefinitely.
Records associated with an active or former client relationship may be retained for a longer period where necessary to provide services, manage the business relationship or comply with legal obligations.
Once the purposes for which personal information was collected have been fulfilled and no legal obligation requires its continued retention, we take reasonable steps to:
Our destruction practices take into account the nature and sensitivity of the information.
Entretien Pro-Écolo uses reasonable administrative, technical and organizational safeguards designed to protect personal information against:
Depending on the circumstances, these safeguards may include:
No electronic transmission or storage method can be considered completely risk-free.
Entretien Pro-Écolo maintains procedures for assessing and managing incidents that may compromise the confidentiality of personal information.
Where an incident creates a risk of serious injury to affected individuals, we take the measures required by applicable legislation, which may include notifying affected individuals and the appropriate authorities.
Entretien Pro-Écolo also maintains information regarding privacy incidents as required by applicable law.
Subject to exceptions provided by law, you may request:
We may request reasonable information to verify your identity before processing a request relating to your personal information.
Entretien Pro-Écolo’s services are primarily directed to businesses, organizations and adults responsible for residential or commercial premises.
We do not intentionally seek to collect personal information directly from children under the age of 14.
Where consent is legally required in relation to a child under the age of 14, consent must be provided by the person holding parental authority or by a tutor, except in circumstances otherwise permitted by law.
Our website may contain links to websites, platforms or services operated by third parties.
Entretien Pro-Écolo does not control the privacy practices of those third parties.
When you leave our website or use an external service, you should review the privacy practices applicable to that service.
We may update this Privacy Policy to reflect:
Each updated version will identify the date on which it was last revised.
Where the nature of a change requires notice, appropriate notice will be provided in accordance with applicable legal requirements.
The Management of Entretien Pro-Écolo performs the role of Privacy Officer for the purposes of this Privacy Policy.
Privacy Officer
Management of Entretien Pro-Écolo
124-3850 Rue Jean-Talon O
Montréal, Quebec H3R 2G8
Telephone: 514 735-4444
Email: Entretien Pro-Écolo’s general email address published on our website
Questions, access requests, correction requests, withdrawals of consent or complaints concerning personal information may be directed to the Privacy Officer by email, telephone or mail.
Requests will be handled in accordance with the timelines and requirements established by applicable privacy legislation.
